FREQUENTLY ASKED QUESTIONS

All your questions answered. Still have a question about Mum O'Clock?

Email us at

christelle@mumoclock.com

I just joined Mum O’Clock, what can I expect to receive?

Each month, you receive a stylish curated box filled with 4-6 home decor, fashion accessories, beauty, food, drink and wellness items from women-owned and cause driven brands.

Does Mum O’Clock only offer monthly subscription?

Not at all! You can purchase a one-off box for £35.95 by signing up for a subscription plan so you can sample the service. Simply choose the "1 Month to Month" option on the homepage and cancel the plan before re-billing.

Is it possible to send a Mum O’Clock box as a gift?

Absolutely! Mum O’Clock boxes make great thoughtful gifts. Select the "1 Month to Month" plan and it is really important that you amend the delivery address during the checkout process so that I send the box directly to the lucky recipient.

When will I be billed for my Mum O’Clock subscription?

You will be charged when you sign up. After that, you will be charged the same amount on 20th each month for all the "1 Month to Month" plan. You can skip your next renewal or cancel your subscription at any time by signing into your account.

Does Mum O’Clock accept returns?

All purchases are final sale and non-refundable. Any box returned by a customer, all or in part, will not be eligible for a refund. If you have received a damaged product in your box, or if your box is missing a product, please contact us at christelle@mumoclock.com within two weeks of delivery, and we will assist you with getting the item replaced. If your Mum O’Clock box is missing, we must be notified via email within three weeks of dispatch announcements in Mum O'Clock social media and newsletter. If Mum O’Clock is not notified within that time frame, we can no longer be held accountable for the missing items and will not be able to offer a replacement or refund. All refunds are granted at the sole discretion of Mum O’Clock.

How do I get my product in Mum O’Clock?

I would love to hear how your product and company is making our world better! Email christelle@mumoclock.com and tell me a bit about your company!

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